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Scotland:0141 587 2375 Reading:0118 912 6400 Nottingham:0115 846 4696 Wales:0845 437 4132

As a 2011 Gold Unified Networking Specialist XMA can provide a HP Instant-On networking solution designed to meet the needs of your environment at an unbeatable price. Join us at our next ESSN Lunch & Learn

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HP Integrity servers create agile infrastructure for an Adaptive Enterprise, where Business and IT are synchronised. Relax With HP Critical Advantage Service

Relax With HP Critical Advantage Service

HP Critical Advantage (CA) Service is a comprehensive support solution designed to help you maximise your return on investment and proactively protects your infrastructure.

HP Critical Advantage Service

Your IT systems are now central to the effective and effi cient running of your business. Any downtime can lead to serious business problems, so the pressure is on you to ensure that your systems are always on.

HP has extensive experience of helping customers better manage their IT environments and have a range of services to prevent downtime from ever occurring.

Mission Critical Services Range

Account
Support
Manager

Fully Technology
Flixible Reviews

Reactive
Support

Ongoing                  Remote
Service                    Support
          Tool

Enhanced
Reactive
Support

4. Mission Critical Partnership

Mission Critical Partnership is HP’s most comprehensive & customisable Mission Critical support solution. It marries proactive & preventative technology focused deliverables with service management improvement help & advice. This dramatically reduces unplanned downtime enabling you to deliver on your commitments to your business. Mission Critical Partnership also provides advanced remote support tools & enhanced reactive support that ensure issues are fi xed faster..

Account
Support
Manager

Technology
Reviews

Reactive
Support

Remote
Support
Tool

Enhanced
Reactive
Support

3. Critical Advantage

HPs Critical Advantage has been designed specifi cally for x86 environments to address some of the common issues that cause the 80% of problems that are preventable, giving you much greater reliability and performance. Critical Advantage fi ts neatly between HPs Proative24 and Critical Service offerings.

Account
Support
Manager

Technology
Reviews

Reactive
Support

Remote
Support
Tool

Enhanced
Reactive
Support

2. Critical Service

Critical Service is designed to support environments that are key to the success of your business. If these critical systems are down for even a short amount of time then the impact on the business could be severe. HPs Critical Service has been designed to dramatically increase IT availability. Critical Service helps prevent potential issues and avoids expensive and untimely system outages in the future. Preventative and proactive support deliverables are coupled with HP’s advanced remote tools and enhanced reactive support to significantly.

Account
Support
Manager

Technology
Reviews

Reactive
Support

Remote
Support
Tool

1. Proactive24

If your IT systems are important to your business and you need to improve IT stability, reliability & operational effectiveness then HP’s Proactive24 is the service for you. Proactive24 is HP’s entry level proactive service. It provides a personalised support solution designed to help you increase your IT stability & reliability.

	Proactive24	Critical Advantage	Critical Service	Mission Critical Partnership
	Increased reliability	Increased reliability in x86 environments	Increased availability	Customised & comprehensive
Aligned Account Support Manager (ASM)	Y	Y	Y	Y
Aligned Mission Critical Hardware Specialist (MCHS)	N	N	Y	Y
Aligned Business Critical Consultant (BCC)	N	N	N	Y
Service Management Assessment	N	N	Quick	Comprehensive
Account Support Plan	Y	Y	Y	Y
Support Planning Meetings	Biannual	Annual	Quarterly	Quarterly
Support Activity Review Meetings	Quarterly	Annual	Quarterly	Quarterly
Annual Server Systems Health Check	Y	Y	Y	Y
Server OS Patch Recommendations	Biannual	Annual	Quarterly	Quarterly
Server Firmware Recommendations	N	Annual	Quarterly	Quarterly
Storage High Availability Technical Assessment (Detailed)/Evaluation (Limited)	Limmited Annual	Limited Annual	Detailed Annual	Detailed Annual
SAN Supportability Assessment	Annual	Annual	Annual	Annual
Storage, SAN & Networking software & firmware recommendations	Bianual	Annual	Quarterly	Quarterly
100% XP Data Availability Commitment	N	N	Y (restrictions apply)	Y (restrictions apply)
SAN Interconnect Commitment	N	N	Y (restrictions apply)	Y (restrictions apply)
Ongoing Technical & Operational Advice	Y	Y	Y	Y
Proactive Select Credits	30 (server block only)	Scales with size of environment	60	Customisable
Access to Mission Critical Response Centre	N	Y	Y	Y
Aligned Remote Support Advocates (RSAAs)	N	Y	Y	Y
Critical response for high priority software calls	N	Y	Y	Y
UK based Critical Event Management (24x7)	N	Y	Y	Y
Enhanced Escalation Management	N	Y	Y	Y
Assistance with set up & maintenance of HP Remote Support Tools	Basic (IRS)	Basic (IRS)	Advanced (IRSA)	Advanced (IRSA)
Hardware Support	24x7 4hr response	Various SLAs available	24x7 6hr Call to Repair	Various SLAa available
Software Support	24x7	24x7	24x7	24x7
Applicable to all environments	Y	Y	Y	Y
Applicable solely to x86 environments	N	Y	N	N