HP Critical Advantage Service
A service for customers that run business critical applications on x/86 servers in bladed or virtualized environments
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Proactive and reactive support for server, storage, network, OS, and hypervisors
- Choice of reactive support levels (13x5, 24x7, 6hr CTR)
- Assigned Account Team
- HP Global Mission Critical Solution Center Support
- Flexible Credits used toward proactive services
HP Critical Advantage helps customers:
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Maintain uptime by offering a variety of support levels based on needs and budget.
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Quickly achieve virtualization’s benefits while mitigating potential risks.
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Have a single point of accountability that is knowledgeable of their business-critical environment.
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximise their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology.
CA includes proactive and reactive support for the products in your IT environment*. CA is purchased and entitled on a per-product basis, and you have the flexibility of choosing the appropriate hardware reactive support level, depending on your needs. In addition, each CA service level provides reactive software support and updates for HP software and the third-party software you’ve purchased from HP.
CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. The account team develops a clear understanding of your IT environment*, your IT goals, and your overall business objectives. A mutually agreed-upon support strategy is then designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimise downtime and improve productivity.