Consultation & Design
If you are considering introducing
new technologies or planning new
ICT projects, XMA can audit your
existing infrastructure and provide
an effective project plan based
upon Prince2 standards.
We offer extensive pre-staging facilities through our proof
of concept lab, which enables us to replicate your solution
to prove the concept.
Our pre-sales consultants and engineers have a wealth
of experience in designing and implementing ICT solutions
across a wide range of public and private sector organisations,
so you can have total confidence that your project
is in safe hands.
We support you in the following areas • Audits & on-site surveys
• Network health checks
• Troubleshooting & problem solving
• Development of your future IT strategy • IT infrastructure design
• Technology evaluations
• Project planning |
XMA’s core technology competencies • Storage and clustering
• VoIP & managed communications
• Server virtualisation
• Print & copy solutions • Structured cabling, wireless & mobile satellite solutions • Desktop/Thin Client/VDI |
| Project Consultancy “XMA apply a wide range of formal methods in order to meet the needs of our customers in the most efficient manner possible. The methods used are based on industry best practice and XMA’s extensive experience in business change and solutions development, implementation and support.
XMA recognises the critical nature of professional programme and project management to its business and the value provided to customers. As a result, maximum use is made of its experience through constant communication and flexibility. XMA’s Project Management is aimed at ensuring best in class delivery through continuous development of skills and expertise, and effective use of methods, tools and techniques and are able to provide specific consultancy in the following areas. -
Programme Management
- Project Management
- Project Definition & Analysis
- Project Governance
Change
- Management
Risk and Issue Management
- Project Support Office
Within a project, XMA recognises the primary consideration is aligning its methods and approaches with that of the customer, the solution and the proposed technical approach. XMA will apply its project management processes, methods and tools flexibly and intelligently to meet the individual needs of the project working in partnership with our Customers own values, management principles and project management methods. As a provider of all types and size of programmes and projects, XMA has a Strong team of PRINCE 2 qualified professional programme and project managers who all work to ISO9001 Standards.
The diagram below shows how XMA utilise the PRINCE2 methodology within our project lifecycle.
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Managed Support Services “XMA Managed Support Services specialises in providing flexible ICT managed service and support solutions to organisations of all sizes across both the public and private sectors. From outsourcing your complete ICT infrastructure to managing an individual element, XMA can tailor our support solutions to meet your organisations individual needs.
XMA has a wealth of experience in delivering single point of contact managed service and support solutions, we currently: - Manage the States of Guernsey Education ICT infrastructure supporting 9000 learners and teachers within the Bailiwick of Guernsey.
- Monitor and Support of over 40 Secure Learning environments within the Prison estate.
- Provide remote and onsite support to over 40,000 users within the education sector.
- Provide telephone support to over 44,000 end users as part of the Governments Home Access and CFP programmes.
With our support solutions, organisations can focus on what they do best - delivering responsive services to their customers. Our managed support services are flexible and scalable, designed to meet our customers’ needs and keep pace with change.
Our managed support services apply the principles of ITIL. The XMA Service Desk can support and monitor an organisation's IT infrastructure and offers much more than resolution of IT issues.
Applying ITIL best practice, XMA ensures that our service delivers strategic outcomes, not only addressing the technology issues but the organisations performance as a whole, maximising the return on investment”
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